A fair refund path for paid upgrades.

During controlled beta, you can request a full refund of a one-time event upgrade within 14 days of purchase by emailing info@reunela.com from the email address on your account.

If the paid upgrade does not work as described and we cannot resolve it promptly, we will refund the upgrade.

We may decline or limit refunds where there is abuse, fraud, chargeback misuse, or where a completed event has already relied on the upgraded features.

Email info@reunela.com with the event name, account email, purchase date, and a short description of what happened.

Approved refunds are returned to the original payment method through Stripe.

Stripe and the card/bank network control refund timing after we submit the refund. Refunds often take several business days to appear, and very recent charges may appear as a reversal instead of a separate refund.

Stripe processing fees or bank timelines may not be fully controlled by Reunela.

The current paid product is a one-time per-event upgrade, not a recurring subscription. There is no ongoing subscription to cancel for the event upgrade.